Imagine you've had a lovely spa treatment. You discovered a new product for your face. However you don't want to carry the cream in your hand luggage through the airport. You also need a place to repurchase the product once it runs out in a few months.
Well this is not a problem for The Grove guests. They can go to The Grove's branded online shop experience (operated by HotelEtail) and purchase their items online and ship them directly to their home.
Now that's the kind of service hotel guests in 2017 expect.
Not sure guests will shop with you online? Here is a recent live order for a guest.