The Grove - Resort 

Objectives:

  • Allow guests to shop golf and spa retail online 24/7 from anywhere in the world, including the British Masters branded merchandise post-event

  • Increase existing golf and spa retail sales 

  • Delight guests and visitors with unique retail collaborations

Services:

 
 

Haymarket by Scandic

"We love that HotelEtail takes care of all retail functions, leaving us to focus on core marketing activities" Sophie Linnusaar , PR & Marketing Manager

Objectives:

  • Communicate the retail history and heritage of the building 

  • Help establish the hotel as a destination of choice with unique local retail collaborations

  • Encourage direct room bookings by providing exciting retail content and services

  • Generate a new online retail revenues 

Services:

The Hoxton

"It is a real pleasure to work with Daniel and HotelEtail they are adaptable and understand The Hoxton brand" Julia Pearson, Director of PR & Communications at Ennismore

Objectives:

  • Make the Hoxton "shoppable" for the first time with smart merchandising  

  • Make the local neighbourhood "shoppable" through the hotel web shop

  • Centralise retail as the group expands 

  • Take away retail international shipping tasks from each hotel front desk

 

Services:

 
 
 

What the guests say

I look forward to receive it in Tokyo.
I had such a great time at Haymarket and it’s something lovely to remind me of the trip!

Best regards,

— Saera from Tokyo
My wife received the hotel gift and is so pleased. Great thanks and kindest regards.
P.S. We can’t wait come back to Stockholm stay at Haymarket by Scandic.
— Doug from New York City purchased a Holger Bag for his wife in the hotels online shop
Thank you for all of your help along the way. The bed is assembled and been slept in for two nights! We can’t wait to return to your wonderful hotel.
— Rudy from Chicago purchased the Story Hotel Bed online and shipped it 4,200 miles home
I’m literally amazed by the quality of the customer service provided by your retail team [HotelEtail], this is amazing and it feels really good to be the witness of such kindness and professionalism in 2016.
Thank you, I will definitely come back and order again.
— Paola from Paris, purchased the Haymarket branded Parfum online and shipped it home
“I spotted the most wonderful bathroom sink in my room at Story Hotels while visiting the city for the weekend. I just had to have it and was delight to discover the sinks were available to purchase in the hotels online shop, with easy home delivery! 2 weeks later it arrived and now I am installing it into my lovely new bathroom at home. So every time I go to brush my teeth at night I will think of Story Hotels and my wonderful city break”.
— Gemma from London purchased the hotel's popular Fish Sink/bowls that are in every room . We know the designer so easy to ship them worldwide on a per order basis!
I stayed with my sister at Haymarket Stockholm in May and was so impressed with everything from the service to the food and the incredible interior so we followed you on Instagram. And today you posted a picture of the gold bangle =) The package was in my mailbox when I got home, the bangle is perfect. Thank you for you superfast service :)
— Lisa from Alfta, Sweden purchased a gold Bangle in the hotel's online shop and shipped it home
We received the cushions and the mugs very quickly and we enjoy them a lot.
They make us remember every day our stay at The Hoxton Holborn and our trip in London. It’s so cool!
— Jean-Marc from Val-d’oise purchased the a Softly Does It Cushion, Hox Cushion & Holborn Mug Set all products uniquely made for the hotel and shipped from our UK fulfilment office